Privacy Policy

1. Introduction

Hashoby Guru ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at hashoby.guru or interact with our services.

By using our website or submitting your information through our enquiry form, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

When you voluntarily submit an enquiry through our contact form, we collect:

• Full Name: To address you properly in our communications
• Email Address: To respond to your enquiry and send follow-up information
• Phone Number (Optional): If you choose to provide it, for alternative contact purposes
• Message Content: The details of your enquiry or question

2.2 Automatically Collected Information

When you visit our website, certain technical information may be automatically collected:

• Browser Type and Version: To ensure website compatibility
• Device Information: Type of device, operating system
• IP Address: For security and analytics purposes (anonymized where possible)
• Pages Visited: To understand user behavior and improve our website
• Time and Date of Visit: For analytics and troubleshooting

2.3 Cookies and Similar Technologies

We use cookies to remember your cookie consent preferences and improve your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Enquiries: To answer your questions about our products and services
• Customer Support: To provide technical assistance and warranty support
• Website Improvement: To analyze how visitors use our site and make improvements
• Security: To protect against fraudulent or unauthorized activity
• Legal Compliance: To comply with applicable laws and regulations in India
• Communication: To send you information you requested or updates related to your enquiry

We do NOT use your information for unsolicited marketing unless you explicitly opt-in to receive promotional communications.

4. Lawful Basis for Processing

We process your personal information based on the following lawful grounds:

• Consent: When you submit the enquiry form, you provide explicit consent for us to process your information
• Legitimate Interest: We have a legitimate business interest in responding to customer enquiries and improving our services
• Legal Obligation: We may process data to comply with Indian laws such as the Information Technology Act, 2000, and applicable tax regulations

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Enquiry Data: We retain enquiry form submissions for up to 2 years from the date of submission, unless you request earlier deletion
• Cookie Data: Cookies are retained according to their specific lifespans as described in our Cookie Policy
• Legal Requirements: We may retain certain data longer if required by law (e.g., tax records, warranty claims)

After the retention period expires, we will securely delete or anonymize your personal information.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing enquiries, or delivering services (e.g., email hosting, web hosting). These providers are contractually obligated to protect your data and use it only for specified purposes.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority in India
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Protection of Rights: To protect the rights, property, or safety of Hashoby Guru, our customers, or others

7. Your Rights

Under Indian law and general data protection principles, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information (subject to legal retention requirements)
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent as the lawful basis
• Right to Object: You can object to processing based on legitimate interests

To exercise any of these rights, please contact us at support@hashoby.guru. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Secure storage practices for collected data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies to enhance functionality and remember your preferences. We provide a cookie consent banner when you first visit our site, allowing you to accept, reject, or manage cookie preferences.

For comprehensive information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. India-Specific Compliance

As a company operating in India, we comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Sensitive Personal Data: We do not collect sensitive personal data as defined under Indian law (such as financial information, passwords, medical records, biometric data) through our website.

Cross-Border Transfer: Your data is primarily stored and processed within India. If we transfer data outside India, we ensure appropriate safeguards are in place.

Grievance Officer: If you have any grievances regarding the processing of your personal information, you may contact our support team at support@hashoby.guru.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: